A black-and-white illustration featuring mountains, a suitcase, a Swiss flag, a rubber duck, and a strap, with text in the upper half that includes the name "Soutenirs & More."

Returns & Refunds

Souvenirs and More accepts returns only for defective or damaged products.

If your item arrives defective or damaged, please contact us and provide your order details. If possible, please include photos that clearly show the defect or damage.

We will review your request and let you know what to do next.

This provision does not affect your statutory rights as a consumer.